Privacy Policy
Effective Date July 1, 2012
This privacy statement describes how Duke-Energy.com collects and uses the information you provide.
Location Services »
Collection and Use »
Tracking and Ads »
Security »
Contact »
Location Services
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To assist you with finding a nearby payment location, we may ask you to provide the location information of your mobile device. This information is transmitted to us in an encrypted format and is not stored by us for future use. Location services can be turned off within the settings of your mobile device.
Collection and Use
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We collect the following information:
- Information about your mobile device such as type of mobile device, device identifier and operating system
- Feature usage and click paths
We use your information to provide requested services and to support our business functions. For example, we may use your information to:
- Fulfill your requests for products and services and communicate with you about those requests
- Help you quickly find and/or receive information about Duke Energy or one of its affiliated companies
- Register and service your account
- Provide customer service
- Improve the content of our website and mobile Web site for your reference
- Alert you to updated information and services
- Protect the security or integrity of our websites, mobile Web site and our business
- Answer your questions
We will retain your information for as long as your account is active or as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account, or request that we no longer use your information to provide you services, please review the “Access” section within our full privacy policy.
Tracking and Ads
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We use tracking technologies like cookies and clear gifs (a.k.a. Web Beacons/Web Bugs). These technologies may be invisible to you, and we analyze the information collected only in the aggregate; it is not associated with any specific individuals. We use these tracking technologies at the point of collection of your personal information, not in e-mails that you receive from us. We also use a third-party tracking service that uses these technologies to track non-personal information about visitors to our site. This information is collected in the aggregate and is used to track usage and volume statistics.
Security
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The privacy, security and integrity of your information is very important to us. Duke Energy uses industry-standard practices to protect your personal information from loss, misuse, alteration and destruction. Such measures include, but are not limited to, firewalls, intrusion monitoring, and Secure Sockets Layers (SSL) to encrypt and protect certain sensitive transmissions of information. However, no security system is fail-safe, and Duke Energy cannot guarantee the information you provide will never be obtained by unauthorized persons. You should protect the confidentiality of your information such as your customer account number, e-mail address and password.
Contact
Duke Energy
General Correspondence Address Not for customer account inquiries or payments
550 S. Tryon Street
Charlotte, NC 28202
Customer Service Email/Web
Customer Service Telephone
Carolinas - 1-800-777-9898
Florida - 1-800-700-8744
Indiana - 1-800-521-2232
Ohio and Kentucky - 1-800-544-6900
Duke Energy Progress
General Correspondence Address Not for customer account inquiries or payments
550 S. Tryon Street
Charlotte, NC 28202
Customer Service Email/Web
Visit the Support Center on our website.
Customer Service Telephone
Carolinas - 1-800-452-2777
If you have questions or concerns regarding this Privacy Policy or believe we have not followed this Privacy Policy in any instance, please contact our business ethics officer by e-mail at ethicsofficer@duke-energy.com.