Privacy Policy


Effective Date May 2, 2012

This privacy statement describes how TicketMaster collects and uses the information you provide.

Location ServiceLocation Services »

We collect your location based information for the purpose of providing you with venues in your area in order to allow you to purchase tickets. We will only share this information with our mapping provider for the purpose of providing you the service. You may opt-out at any time by turning this feature off at the device level.

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« Collection and UseCollection and Use »

We collect the following personal information:

  • Contact Information such as your name, email address, telephone number, or billing address
  • Login Information
  • Information about your mobile device such as unique identifier, type of mobile device, and application version
  • Credit card information when you make purchases
  • Third party Information such as email address

We use this information to:

  • Better tailor your website experience to your interests
  • Show you content in which you may be interested
  • Display the content according to your preferences;
  • Send you information about Live Nation and its services as well as promotional material on behalf of some of our partners
  • Send you push notifications
  • Contact you in the event of a chance in the Site’s Terms of Use and/or this Privacy Policy
  • Notify you of other administrative matters in connection with the Site (e.g., contacting you to facilitate, complete or confirm a transaction);
  • Fulfill the purpose for which such personal information was provided (e.g., using your name and email to confirm your registration or using your credit card information to fulfill your purchase);
  • Target advertising, data analysis, audits, fraud prevention and for other internal purposes;
  • Send items posted, or links by email or instant messenger to other parties who we believe may be interested
  • Communicate with you in regards to a promotion entry, or to contact you if you win a promotion;
  • Send newsletters or a complimentary subscription trade magazine

We will retain your information (including geo-location information) for as long as your account is active, as needed to provide you services and will use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We may share your PII with our affiliates, including venues, promoters or sponsors of events, artist representatives and fan clubs, teams, leagues and others who are involved in or bring you events.  When you buy or sell tickets or bid in an auction on our Site (or try to do these things), you consent to allow us to provide your PII to these event providers and their contractors. We share this information so these event providers may send you announcements and notifications of events, products or services that might be of interest to you. 

At any time, you can choose to no longer receive commercial or promotional emails from us by clicking on My Ticketmaster and following the instructions to “manage your email alerts.” You may modify your choices at any time in your My Ticketmaster account. Also, in any promotional email we send, you will be given the opportunity to opt out of receiving such messages in the future by clicking on the link at the bottom of the email that says “unsubscribe.” To opt-out from receiving push notifications, you may follow the unsubscribe link located at the bottom of each communication or turn push notifications off at the device level.  It may take up to 10 days for us to process an opt-out request.

This Site also gives you the opportunity to modify or remove PII that you have provided to us by way of this Site. You may do so by clicking My Ticketmaster and following the instructions to modify your user information on the Site.

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« Tracking and AdsTracking and Ads »

We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any PII you submit within the mobile app.

Our Site and mobile application include social media features, such as the Facebook Like button and widgets, such as the Share button, or interactive mini-programs that run on our Site. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

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« SecuritySecurity »

We know it is very important to protect the information you share with us. We take appropriate security measures to help safeguard this information from unauthorized access and disclosure. For example, only authorized employees are permitted to access your personal information, and they may do so only for limited reasons. We also encrypt credit card numbers, geo location information, and other sensitive information before it is sent from your computer to ours using secure socket layer technology (SSL). We also use firewalls to help prevent unauthorized access to your personal information.

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« ContactContact

You can contact us about this privacy statement by emailing or writing to us at the address below:

TicketMaster LLC

c/o Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210
Attention: Privacy Officer, Legal

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