Privacy Policy

TRUSTe Verified

Effective Date March 15, 2017

This privacy statement describes how Allstate collects and uses the information you provide.

Location Services »

If you choose, your location is obtained from the mobile device or the network using your device’s GPS functionality, or directly from you.

We use your location information to

  • search for information you request – including agent searches
  • identify the location of an accident you are reporting

Your location information is stored on Allstate’s servers and retained by Allstate until you delete the application from your device. When we execute such searches on your behalf we do not transfer your identity or personally identifiable information to third parties, other than with service providers necessary to help perform this function. This information is not used to create a profile about you or your activities. 

To prevent Allstate from using your current location, you can disable the GPS functionality on your mobile device or choose not to submit current location when prompted.

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« Collection and Use »

We collect the following personal information:

  • Contact Information such as your name and email address
  • Login Information
  • Driver’s license number, social security number, marital status, family member information and healthcare information
  • Information about your mobile device such as your mobile device id (similar to a website IP address), device type, and mobile service carrier
  • Information captured from your mobile device’s camera sensor and/or microphone sensor.
  • Location Information such as your current longitude and latitude coordinates
  • From third parties we may obtain information about your driving record, claims history, medical information and credit information

We also enable you to store information about other drivers and witnesses, such as;

  • Contact information such as name, and phone number
  • Driver information such as drivers license number, insurance policy information, and vehicle information such as license plate number, etc.

We use this information to:

  • Fulfill a transaction you requested or service your policy
  • Market our products to you. If you do not wish to receive promotional e-mails from us, please contact us at
  • Handle your claim
  • Prevent Fraud
  • Comply with requests from regulatory and law enforcement authorities
  • Participate in insurance support organization
  • To provide customer support

 We will share your personal information with persons or organizations within and outside of Allstate, as needed for the business purposes described above. We will share your personal information with third parties only in the ways that are described in this privacy statement. Our apps do not share information with any other applications installed on your mobile device. For geo-location information, we will only share this information with our mapping provider for the sole purpose of providing you this service. You may opt-out of location based services at any time by editing the setting at the device level.  

We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

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« Tracking and Ads »

We or our third party marketing partners (such as Google Analytics and Adobe Analytics) use cookies, analytics, remarketing and other technology to help us provide users with a better service and a more customized web experience. Additionally, our business partners use tracking services, analytics and other technologies to monitor visits to The website may also use web beacons (also called "clear GIFs" or "pixel tags") in conjunction with cookies. If you prefer, you can choose to not accept cookies by changing the settings on your web browser. Many commercial Internet sites use cookies; a cookie enables the site to label you as a particular user, but it does not identify you by name or address unless you have provided us with such information (over the Internet or otherwise) or set up preferences in your browser to do so automatically.

You may opt out of accepting cookies by changing the settings on your browser. However, rejecting cookies may prevent you from using certain functions and you may have to repeatedly enter information to take advantage of services or promotions.

Cookies allow us to provide you with a more customized service and are used to track and measure Web site usage. This information may be used to manage and customize our Web site's content, layout, and services in order to improve our site, enhance customer service, and provide tailored messages. 

We participate in the Adobe Marketing Cloud Device Co-op to better understand how you use our website and apps across the various devices you use, and to deliver tailored promotions. Learn more at about how Adobe does this. 

We also use third-party advertising companies to present ads on sites on which we advertise. Third-party advertising technology uses information derived from your visits to this Web site and the sites on which we advertise to present ads to you and uses cookies to track activity. We also use various tracking technologies, provided by third-party advertising companies, on both our Web site and on other sites, to help manage and optimize our online advertising. Web beacons enable us to recognize a browser's cookie when a browser visits this site, to learn which banner ads bring users to our Web site, and enable us to deliver more relevant ads to users. If you wish to opt out of interest-based advertising click here [or if located in the European Union click here]. Please note you will continue to receive generic ads.

Although we believe that each of the sites to which we target our ads or from which we collect data should post a privacy statement that fully describes the advertising and data collection activities on its site, we cannot guarantee that all of those sites post such a statement.

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« Security »

To help ensure the security of your personal and financial information that you submit to this site, (other than via an e-mail message), we use security software to encrypt the information before and during its transmission through the Internet. We only allow information to be submitted for transmission if your browser is compatible with our security software. If your browser is not compatible, you will receive a message indicating your transaction can be completed but at a lower level of security. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. 

E-mail messages are not secure. Our security software does not encrypt e-mail messages. E-mail messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet. 

You should exercise discretion with respect to the submission of any personal or financial information via e-mail. If you are concerned about the security of your communication, we encourage you to send your correspondence through the postal service or use the telephone to speak directly to us. We are not responsible for the security or confidentiality of communications you send to us through the Internet using e-mail messages. 

Some steps you can take to maintain the security of your information include:

  • Utilize the latest, updated version of your Web browser.
  • Keep your User ID and PIN or password confidential. Utilize a PIN or password unique to you and, if possible, change it frequently.
  • Make sure others are not watching you enter your User ID, PIN or password on your keyboard when using the My Account or when using other protected areas of
  • Do not leave your computer unattended while logged onto our My Account or other protected areas of After you've finished accessing your information, exit My Account or other protected area within, and close your browser window.
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« Contact

You can contact us about this privacy statement by writing or email us at the address below:

Or by postal mail:
Allstate Insurance Company
Customer Privacy Inquiries
P.O. Box 40047
Roanoke, VA 24022-0047

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