m.comcast.com and XfinityTV Player

Privacy Policy

TRUSTe Verified

Effective Date March 12, 2013

This privacy statement describes how m.comcast.com and XfinityTV Player collects and uses the information you provide.

Location Services »

Our mobile website, http://m.comcast.net and our mobile application, XfinityTV Player, do not use your mobile device’s location services.

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« Collection and Use »


Information that identifies a particular person could be a full name, address, or UDID of a device. We will not share this information with an advertiser, and we will not share it with another Website or company, unless you tell us to (for example, if you want to post information from your Plaxo page on your Facebook page).

We use this kind of identifying information to provide services to you. For example, we may use it to bill you for services, to check your credit, to confirm your identity when you login, or to communicate with you. Sometimes we use other companies to help us provide our services. We may share your information with these companies, but they are required to protect it and to use it only to provide services to you.

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« Sharing Your Information »

Comcast uses third parties to assist us in delivering parts of the Comcast Web Services to you. We may share portions of Your Data with these third parties to the extent necessary for them to provide these services. These companies are acting on Comcast's behalf and are required, by contract with Comcast, to keep this information confidential and are only authorized to use it for specific purposes.

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« Tracking and Ads »

A cookie is a small file that is stored on a user’s computer.  Among other things, cookies enable the Comcast Sites to store Preferences Data, as further described in this Privacy Policy.  Cookies can also hold information like an anonymous but unique string of numbers and letters, that Comcast may use to help it collect Activity Data, as further described in this Privacy Policy. 

The Comcast Web Services may use different types of cookies, like HTTP cookies (sometimes referred to as “browser cookies”) and Flash cookies (sometimes referred to as “Flash LSOs”).  For more information on controlling HTTP cookies and Flash cookies, please see Section 7 within our full length privacy policy.

We may also use a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) to help us collect Activity Data, as further described in this Privacy Policy.  If you are a registered user of the Comcast Sites, we may associate the data we collect using cookies and/or clear gifs with your personal information and use it as further described in this Privacy Policy

We use advertising networks to help us display ads to you. In addition, our content providers may have the right to sell ads in the content they distribute through the Comcast Web Services.  All of these parties may use cookies and other technology to help them understand how you interact with their services so they can deliver you ads that are more useful to you. In the Privacy Policy, we give you more information about these parties' privacy practices and the functionality these parties make available to you to control certain of those practices.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out using the links provided in Section 7 within our full length privacy policy.  Please note this does not opt you out of being served advertising.  You will continue to receive generic advertisements.

Comcast, or third parties acting on Comcast's behalf, routinely logs Non-Personally Identifiable Information that is automatically generated when all users visit or use XfinityTV Player, as a by-product of the user's activities ("Web Log Data"). This information may include Internet protocol ("IP") and HTTP header information that is automatically passed between a user's device and the Comcast Web Services, such as the device's IP address, the browser being used at the time, the UDID of the device (if the device being used to access the Comcast Web Services is a mobile device) the operating system being used at the time, and the URL of the asset on the Comcast Web Services that the browser or Comcast App requested.

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« Security »

We follow generally-accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at Comcast_Web_Privacy at Comcast dot com.

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« Contact

You can direct questions regarding this Privacy Policy to Comcast by e-mailing us at Comcast_Web_Privacy at Comcast dot com. You can also send a letter by mail to Comcast Cable Communications Management, LLC, Attn: Web Services Privacy Policy Questions, One Comcast Center, Philadelphia, PA 19103 USA.

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